Hire me full time
Senior operations leader and EOS Integrator with 20+ years of experience building the systems and structure companies need to scale.
I’ve spent my career helping companies grow through periods of change, complexity, and scale. My experience includes global travel technology, consulting, venture-backed companies, M&A integration, and operational leadership across remote teams. I build systems that help companies run better and leaders focus on what matters most.
Track record
Joined a small Salesforce consulting firm and helped build the operational foundation for growth. Defined the target market, rebuilt the client acquisition and delivery process, and implemented the company’s operating framework. Revenue doubled, ARR grew by $1.5M, and average contract size doubled. Also stepped in to cover the CEO role for more than 10 months during the owner’s sabbatical while keeping the business running smoothly.
Took over as GM/COO shortly before the pandemic disrupted the travel industry. Led a 90% reduction in force, helped restructure the business, and worked with engineering to rebuild internal systems around refund collection and customer recovery. The team recovered 85% of stranded customer funds and kept the business alive through an extremely difficult period.
Spent fifteen years growing alongside one company, starting in sales and eventually becoming GM/COO. Along the way, held leadership roles across sales, operations, support, and product. Helped grow B2B sales by 65% year over year under direct leadership and improved sales and support response times by roughly 30% through workflow automation. During that period, the company grew into a $30–35M business.
Helped build a management company and venture studio from the ground up alongside the founder. Created the governance structure, shared services model, performance management systems, and operational foundation across multiple entities. Also supported go-to-market validation for a new business line and participated in both buy-side and sell-side acquisition evaluation.
Led product direction across the company’s internal and customer-facing platforms supporting airfare sales, ticketing, and customer service. Helped automate ticketing, fare construction, and support workflows, improving response times by roughly 30%. Built affiliate and partner platforms from the ground up, and designed an automated accounting reconciliation system across airline systems, credit cards, and customer payments.
Served in board and leadership roles across nonprofit organizations focused on arts, literacy, civic development, and community service. Co-founded a nonprofit from the ground up, including 501(c)(3) formation, board development, and operational structure. Also led a chapter organization through a significant operational transition and facilitated strategic planning sessions for nonprofit leadership teams.
Current AI interests & builds
Building custom software with LLM coding tools. Building smaller, org-specific apps like dashboards, financial capacity planning tools and operational automations. Advising organizations on secure AI adoption, shifting project management work to agents, and exploring the future of human–agent teams.